Thank you for taking time to complete this survey.
1.) Following your Motor vehicle accident, who did you contact first?
Your Insurance Company
Your Insurance Broker
Your Panel Beater
2) The person (above) that you dealt with:
Was quick to identify your needs
Appeared knowledgeable and competent
Was courteous and professional
Clearly outlined the repair process
Advised you of any further requirements
3) The repairer facilities:
Did the staff make you welcome
Were the staff courteous and respectful
Was the reception area well presented and comfortable
Were you given an estimated completion date
Were you kept informed throughout the repair process
Were you satisfied with the standard of the repair
Was the repair completed on time
Was the vehicle groomed to a satisfactory standard
4) Based on your experience would you recommend us to others:
Insurance company
Insurance broker
Repairer
5) Comments:
